Shipping policy
Effective Date: September 21, 2024
1. Shipping Information
At Legend Padel, we are dedicated to delivering your orders efficiently and reliably. We offer shipping services to a broad selection of countries, including the USA, Argentina, Colombia, Egypt, Hong Kong SAR, Israel, Japan, Mexico, Qatar, Saudi Arabia, United Arab Emirates, Portugal, and Brazil. Our goal is to process and ship your orders as quickly as possible, ensuring a smooth shopping experience. Please be aware that any customs duties, taxes, or potential delays at customs are the customer’s responsibility. We aim to ensure your products reach you promptly and in excellent condition, regardless of your location.
2. Order Handling
2.1. Order Confirmation: After you place an order, you will receive an email confirmation detailing your order and shipping address.
2.2. Processing Time: Orders typically take 3-5 days to process. Shipping usually takes 4-7 days. Please note that custom or personalized items may require additional time for processing.
2.3. Shipping Notification: Once your order has been dispatched, you will receive an email with tracking information so you can monitor your package’s journey.
3. Shipping Charges
We offer complimentary shipping on orders of $120 or more. For orders under $120, a shipping fee of $9.95 will apply. This policy is designed to offer you the best value whether or not your order qualifies for free shipping.
4. Shipping Locations
We currently ship to a range of countries, including the USA, Argentina, Colombia, Egypt, Hong Kong SAR, Israel, Japan, Mexico, Qatar, Saudi Arabia, United Arab Emirates, Portugal, and Brazil. If your country isn’t listed or if you have any queries, please reach out to our customer support team for further assistance. We appreciate your understanding.
5. Issues with Shipments
We strive to ensure timely delivery, but we cannot be held responsible for delays caused by third-party carriers or other factors beyond our control. If you experience delays or suspect your package is lost, please contact us for help with tracking and resolving the issue.
6. Contact Us
For any questions or concerns regarding our shipping policy, please get in touch with us. We’re here to support you and ensure a positive shopping experience.
7. Policy Updates
This Shipping Policy may be updated periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on our website with the updated effective date.
By making a purchase through our website, you agree to the terms outlined in this Shipping Policy.