Refund policy

Effective Date: September 21, 2024

1. Refund Policy

At Legend Padel, we’re dedicated to delivering quality products and exceptional service. If you’re not fully satisfied with your purchase, our refund policy is designed to be clear and easy to follow. Please review the criteria below to see if your order qualifies for a refund:

1.1. Damaged or Faulty Items: If your item arrives damaged or defective, contact us within 3 days of receipt. We’ll provide instructions for returning the product or arrange a replacement or refund, depending on stock availability.

1.2. Mistakes in Your Order: If there’s an error with your order (such as receiving the wrong item or incorrect quantity), let us know within 3 days of receiving your order. We’ll address the issue promptly by offering a replacement or refund.

1.3. Change of Mind: If the product is as described but you’ve changed your mind or no longer wish to keep it, we accept returns within 3 days of delivery. In these cases, you might need to cover the return shipping costs and a restocking fee may be charged. Contact us to get return instructions.

2. How to Return an Item

To start the return process, follow these steps:

2.1. Reach Out: Inform us of your return request by contacting our customer support team via our contact page. Provide your order number and a brief explanation of why you want to return the item.

2.2. Return Approval: We’ll review your request and send you detailed instructions on how to proceed. Make sure the returned item is in its original condition, with all packaging and tags intact.

2.3. Shipping the Return: For returns due to damage, defects, or order errors, we will cover the shipping costs. For other returns, you may be responsible for return shipping. Use a trackable shipping method and provide us with the tracking number.

2.4. Refund Processing: After receiving and inspecting the returned item, we’ll process your refund. Refunds will be credited to the original payment method. Please allow up to 30 business days for the refund to appear in your account, depending on your payment provider.

3. Contact Us

For any questions or if you need help with our refund policy, please contact us on support@legendpadelusa.com.  We’re here to ensure that your experience with Legend Padel is smooth and satisfying.

4. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date.

By making a purchase on our website, you agree to the terms outlined in this Refund Policy.